Comments for Riffing Space http://riffingspace.wordpress.com My Space for Riffing on, well, just about anything Sat, 09 Feb 2008 19:03:44 +0000 http://wordpress.com/ hourly 1 Comment on Self-Service Coffee “Restaurant” by Brandon Weber http://riffingspace.wordpress.com/2008/02/08/self-service-coffee-restaurant/#comment-26 Brandon Weber Sat, 09 Feb 2008 19:03:44 +0000 http://riffingspace.wordpress.com/?p=42#comment-26 swag, You are actually on to something here. The point isn't that they serve the best cup of coffee in New York (in fact, probably far from it). Instead, they have opted to sell an experience that is remarkable. That is what people are talking about. And to be frank, a great cup of coffee is rarely good enough to talk about to the extent this little shop is being talked about. When was the last time a single coffee shop got such buzz? Whether or not people continue to come back, is probably more dependent upon the quality. But maybe not. Consumers make choices every day that have nothing to do with quality. Thanks for the great point! swag,
You are actually on to something here. The point isn’t that they serve the best cup of coffee in New York (in fact, probably far from it). Instead, they have opted to sell an experience that is remarkable. That is what people are talking about. And to be frank, a great cup of coffee is rarely good enough to talk about to the extent this little shop is being talked about. When was the last time a single coffee shop got such buzz? Whether or not people continue to come back, is probably more dependent upon the quality. But maybe not. Consumers make choices every day that have nothing to do with quality.
Thanks for the great point!

]]> Comment on Self-Service Coffee “Restaurant” by swag http://riffingspace.wordpress.com/2008/02/08/self-service-coffee-restaurant/#comment-25 swag Sat, 09 Feb 2008 16:51:19 +0000 http://riffingspace.wordpress.com/?p=42#comment-25 While most places serve stale coffee and this would seem to mark a tremendous improvement, unfortunately fresh roasted coffee needs to sit at least 24 hours to let all its gasses out (CO2, etc.) -- otherwise the resulting cup will taste "gassy". It's unfortunate that Mr. Caswell has opted for show over quality, because it's really a blown opportunity to improve the dreck most places serve. While most places serve stale coffee and this would seem to mark a tremendous improvement, unfortunately fresh roasted coffee needs to sit at least 24 hours to let all its gasses out (CO2, etc.) — otherwise the resulting cup will taste “gassy”. It’s unfortunate that Mr. Caswell has opted for show over quality, because it’s really a blown opportunity to improve the dreck most places serve.

]]> Comment on Bullish On the Economy? Er…Uh…Ebay? by David G from Zillow http://riffingspace.wordpress.com/2008/02/08/bullish-on-the-economy-eruhebay/#comment-24 David G from Zillow Fri, 08 Feb 2008 23:20:04 +0000 http://riffingspace.wordpress.com/?p=51#comment-24 Thanks Brandon! Thanks Brandon!

]]> Comment on Bullish On the Economy? Er…Uh…Ebay? by Brandon Weber http://riffingspace.wordpress.com/2008/02/08/bullish-on-the-economy-eruhebay/#comment-23 Brandon Weber Fri, 08 Feb 2008 22:44:40 +0000 http://riffingspace.wordpress.com/?p=51#comment-23 Thanks David! Sorry for the typo. Glad you stopped by. By the way, happy 2nd birthday! Brandon Thanks David!
Sorry for the typo. Glad you stopped by.
By the way, happy 2nd birthday!
Brandon

]]> Comment on Bullish On the Economy? Er…Uh…Ebay? by David G from Zillow.com http://riffingspace.wordpress.com/2008/02/08/bullish-on-the-economy-eruhebay/#comment-22 David G from Zillow.com Fri, 08 Feb 2008 22:23:26 +0000 http://riffingspace.wordpress.com/?p=51#comment-22 Hi, it's David from Zillow. Great blog - nice to see some progressive thinking on Customer Service in the blogosphere. Your forcesales.com post really got me thinking. FYI; it's "Spencer Rascoff" - Zillow's CFO & VP of Marketing - would you mind updating your post? Hi, it’s David from Zillow.

Great blog – nice to see some progressive thinking on Customer Service in the blogosphere. Your forcesales.com post really got me thinking.

FYI; it’s “Spencer Rascoff” – Zillow’s CFO & VP of Marketing – would you mind updating your post?

]]> Comment on Gatekeepers and Conduits: Transparency in the Wiki-anything World by Why I Don’t Promise to “Exceed Customer Expectations” « Riffing Space http://riffingspace.wordpress.com/2007/11/14/gatekeepers-and-conduits-transparency-in-the-wiki-anything-world/#comment-13 Why I Don’t Promise to “Exceed Customer Expectations” « Riffing Space Wed, 05 Dec 2007 19:43:05 +0000 http://riffingspace.com/2007/11/14/gatekeepers-and-conduits-transparency-in-the-wiki-anything-world/#comment-13 [...] clients are more informed about our industries than ever before. We are no longer gatekeepers (see my previous post). Yet, many still treat them as though we were in a different age long [...] [...] clients are more informed about our industries than ever before. We are no longer gatekeepers (see my previous post). Yet, many still treat them as though we were in a different age long [...]

]]> Comment on 75 year-old Woman Takes a Hammer to Them (Comcast) by BK http://riffingspace.wordpress.com/2007/10/12/75-year-old-woman-takes-a-hammer-to-them-comcast/#comment-6 BK Sun, 14 Oct 2007 21:18:06 +0000 http://riffingspace.wordpress.com/2007/10/12/75-year-old-woman-takes-a-hammer-to-them-comcast/#comment-6 thanks! feel free to "trackback" button to the right for the link. (is this what you are asking?) -B thanks! feel free to “trackback” button to the right for the link. (is this what you are asking?) -B

]]> Comment on 75 year-old Woman Takes a Hammer to Them (Comcast) by mush http://riffingspace.wordpress.com/2007/10/12/75-year-old-woman-takes-a-hammer-to-them-comcast/#comment-5 mush Sun, 14 Oct 2007 17:42:07 +0000 http://riffingspace.wordpress.com/2007/10/12/75-year-old-woman-takes-a-hammer-to-them-comcast/#comment-5 hi brandon, i'd like to feature this on my wowNshit blog. not sure how to go about doing that. cheers... mush hi brandon, i’d like to feature this on my wowNshit blog. not sure how to go about doing that.
cheers… mush

]]> Comment on 75 year-old Woman Takes a Hammer to Them (Comcast) by Weekend Reading, Oct. 12-14 « Brett’s Blog http://riffingspace.wordpress.com/2007/10/12/75-year-old-woman-takes-a-hammer-to-them-comcast/#comment-4 Weekend Reading, Oct. 12-14 « Brett’s Blog Sun, 14 Oct 2007 00:02:28 +0000 http://riffingspace.wordpress.com/2007/10/12/75-year-old-woman-takes-a-hammer-to-them-comcast/#comment-4 [...] Everything’s a Nail: Heard the one about the old lady taking a hammer to the Comcast people due to their customer service? [...] [...] Everything’s a Nail: Heard the one about the old lady taking a hammer to the Comcast people due to their customer service? [...]

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